Refund policy


By completing an order, you are agreeing to pay, in full, the prices and all applicable taxes and specified shipping and handling and other fees in relation to your order, either by credit card or other permitted payment method. If complete payment for your order is not received and verified by us, your order will not be processed.

Product prices are subject to applicable taxes, and stated delivery charges. The applicable taxes and stated delivery charges will be charged each time you are billed. All amounts on the Site or App are in Canadian dollars.  Product prices and delivery charges are subject to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation.

You may change your payment method at any time by updating your account information. We reserve the right, in our sole and absolute discretion, to change the permitted methods of payment, including without limitation, the credit cards and/or other types of payment options we are able to accept, at any time. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your payment method information or cancel your account, you remain responsible for any uncollected amounts and authorize us to charge your selected payment method, as it may be updated. This may result in a change to your payment billing dates.

As you are registered for a , your subscription will automatically continue until you cancel it, and you will be enrolled to receive shipments at that cadence (“Delivery Cadence”). Your first payment occurs when you submit your order. Subsequent payments will occur on the same day of the week as your initial order, and will occur with a frequency based on your selected Delivery Cadence (i.e. weekly, every 2 weeks, or every 4 weeks). You may turn on/off a Delivery Cadence (within order cut off times provided in Section 6) at any time per the cancelation details listed above. You are fully responsible for all activities that occur under your account, and you agree to be personally liable for all charges incurred under your account. Your liability for such charges shall continue after termination of this Agreement. Skipping your Delivery Cadence and/or order cancellation requests require advanced notice to Porta as described in these Terms. If you miss these deadlines, you will be responsible for paying the applicable amount, and for cancellations, the cancellation will take effect the next week.


If you terminate our Service or request a refund following a modified, skipped or canceled order within the applicable notice period (see . If all or part of a Product is determined by us to be defective (“Defective Item”), we will credit you an amount equivalent to the value of the Defective Item towards a future purchase, including any applicable delivery charges and any reasonable costs you incur in refusing the Defective Item. Your refund will be processed to the same payment method used to pay for your Product.