Privacy policy

Porta Inc. Privacy Policy

 

Porta (2842084 Ontario Inc.) ('Porta'/'we'/'us') describes in this Privacy Policy how we collect, store, use and share information about Users of our website www.eatporta.com ('the 'Website'), our IOS and Android Mobile Applications (the ‘App’, should we choose to offer one) and/or our services as described in our Terms and Conditions ('Services'). The terms 'user' and 'you' refer to visitors of the Website, users of the App and persons who have registered for an account with Porta for the use or potential use of the Service as well as all other purchasers of our products and services or others who provide us with personal information. Please review the following carefully so that you understand our privacy practices.

 

This Privacy Policy was last changed on November 5, 2021

 

Privacy Policy Summary

Personal Information We Collect. The personal information we collect depends on how you interact with us and whether you make a purchase. We may collect your name and contact information, information to process your order, such as your payment information (which is processed by a third party service provider), information about your orders and history with us, your language, password, mobile phone number, IP-address, MAC-address, and other information you provide such as if you apply for a job with us.

 

How we Collect Information using Technology. We may collect technological information when you visit our site or use our app (if applicable), such as IP address, visited webpages, the internet browser you use, viewed screens, accessed features, actions performed, previous/next visited websites and the duration of a visit/session. We use this information to deliver the website and app, provide an enhanced experience, and to ensure we service your area.  We also use it to understand usage of our site and app, improve them, and to deliver advertising on our site, and third party sites, and to understand and improve the effectiveness of our advertising. How We Use the Information We Collect. We use the information we collect to provide our services, including managing your account and providing your orders, to process payment, to administer our relationship, to communicate with you, including by sending promotional material, to respond to you, for identification and authentication, for service improvement, such as suggesting products you may enjoy, and for other purposes to which you consent, or that are permitted or required by law. If you apply for a job, we use the information you provide to evaluate your application, and potentially to establish, manage or terminate the employment relationship.

 

How We Share Your Information. We may share information with service providers that help us carry out the purposes we describe in this policy. We may also disclose information with your consent, or if permitted or required by law.

CONSENT

Your use of the Website, the App and/or Services constitutes acceptance of and agreement with this Privacy Policy. If you do not accept this Privacy Policy, do not use our Website, our App or our Services. Your consent to our use of your personal information can be withdrawn at any time by emailing Ciao@earporta.com

COLLECTION AND USE OF PERSONAL INFORMATION

Personal Information is information about an identifiable individual. When you use our Website or App, we collect personal information such as:

  • Your name and contact information such as your address, telephone number, and email address,
  • Information we describe under the Registration, Service Information, Processing Payments, and Administrating Job Applications sections below,
  • If you make a purchase, information needed to process your order such as your payment information and order information,
  • Information regarding your order and order history with us, and
  • Other information you provide us with, such as your communications with us, or responses to your customer surveys.

We use your personal information:

  • To provide you with our Services, for example, by registering your account, fulfilling your orders and processing payment,
  • to administer our client databases,
  • to communicate with you, including by sending news, updates, and promotions, or other information in accordance with your communications preferences;
  • to respond to your inquiries,
  • for identification and authentication purposes;
  • for service improvement;
  • for other purposes described in this Privacy Policy, or which are described to you and to which you consent, and
  • for other purposes permitted or required by law.

Porta does not disclose your personal information to any third party to enable them to market their products or services.

MANAGEMENT OF THE WEBSITE

When you visit our Website, through the use of browser cookies, we process technical data such as your IP address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your postal code to allow us to provide you with an enhanced experience and to validate that we service your delivery zone. This data enables us to manage and improve the Website.

MANAGEMENT OF THE APP

When you use our App, we may process technical data such as your IP address, viewed screens, accessed features, actions you perform, and the duration of your usage/session to enable us to deliver the functionalities of the App and analyze its usage. We may utilize third party services to help us capture and store this data for later analysis (‘Analytics’). This data enables us to manage and improve the App.

REGISTRATION

By signing up and entering your email address on our site and making a purchase  you are consenting to receive Porta communication containing news, updates, and promotions. You may withdraw this consent (other than in respect of communications we must send to provide the Services such as receipts or notices of changes to our Terms or this Privacy Policy) and still use the Services.

If you register for an account, we will collect your name, email address, province, language, password, mobile phone number, IP-address, MAC-address, delivery address and your credit card number, expiry date, billing address and security code (see ‘Processing Payments’ below).

We will use your contact details to send you a welcoming email, to communicate with you in response to your inquiries, and to send you service-related announcements.

SERVICE INFORMATION

If you register for an account, we will collect information about your use of the Services including information about your orders and meal preferences. We use this information to enhance your experience, for example to suggest meals that we think you will enjoy.

PROCESSING PAYMENTS

If you register for an account and make a purchase, your credit card information is provided to our payment processing provider, currently Shopify Payments (which we may change at any time), in order to process payments for your orders. Porta itself only collects the first six (the BIN numbers) and the last four digits of your credit card number, and the expiration number. We use this information to prevent fraud.

GENERATING MANAGEMENT INFORMATION AND STATISTICAL DATA

Porta uses your personal information in an anonymised and aggregated form to closely monitor which pages of the Website are most frequently visited, which features of the App are used most and which features of the Service are used most, to analyze usage patterns and to determine where we should offer or focus our Service and for any purpose we deem appropriate. We may share this information with third parties for industry analysis and statistics and for any purpose we deem appropriate.

REFERRAL PROGRAM

If you choose to use our referral feature on the Website or the App to tell a friend about our Service, you will be prompted to enter your friend's email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it.

ADMINISTRATING JOB APPLICATIONS

If you wish to apply for a job with us we will collect personal information such as your name, email address, phone number and additional information your choose to provide, such as the information in your resume. We will use this information to process your application, determine your qualifications for the position for which you have applied and to contact you.

ADVERTISEMENTS

Advertisements appearing on the Website may be delivered by us or one or more third-party web advertisers. These third party web advertisers may set cookies. These cookies allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement. Accordingly, advertisement servers may compile information about where or whether you viewed their advertisements and which advertisements you clicked on. This information allows web advertisers to deliver targeted advertisements that they believe will be of most interest to you. We may also use cookies and related technologies to understand if you visit our site and make a purchase after clicking one of our advertisements. We do this to understand the effectiveness of our ads. In some cases we may compensate the website or advertisement server if you make a purchase after clicking an advertisement they placed.

We may work with third parties and use cookies to deliver our ads to you on other websites after you have visited our website.  For example, we may work with:

  • Google Analytics, which is a web analytics service that provides statistics and basic analytical tools for search engine optimization and marketing purposes. We use Google Analytics on our website to analyze how users use the website, and to provide advertisements to you on other websites. Google Analytics may collect information such as user location as inferred from IP address, the amount of time a visitor spends on our website, which pages are more frequently accessed, how the website is accessed (either directly, a search engine, or from a link), what sort of software is used (e.g. operating system, browser type, etc.), as well as demographics. For more information on how Google Analytics collects and processes information, please visit: google.com/policies/privacy/partners/. For information about how to opt out of having your information used by Google Analytics, visit: https://tools.google.com/dlpage/gaoptout/.  
    • We work with Facebook to collect data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences and remarket users. For more information on Facebook’s and Instagram’s advertising tools and your options to opt-out, please visit: https://www.facebook.com/policies/cookies
    • We work with Google to collect data that helps us track conversions from Google ads, optimize ads, build targeted audiences and remarket users. For more information on Google and YouTube’s advertising tools and your options to opt-out, please visit: https://support.google.com/adspolicy

The Privacy Policy applies to cookies placed on your computer by us, but does not cover the use of cookies by any third-party web advertisers. For the privacy practices of such third-party web advertisers, you should consult the applicable privacy policy for the relevant third- party web advertiser(s).

OUR DISCLOSURE OF YOUR INFORMATION

Under certain circumstances, Porta will disclose your personal information:

  • when we are required or authorized by law to do so, for example if a court issues a subpoena;
  • when you have consented to the disclosure;
  • where it is necessary to collect payment we are owed; if we engage a third party to provide IT services to us (like computer back-up services or archival file storage) or to otherwise help us process information as described in this policy (for example, to help us process payments). Please note that such service provider(s) may be located outside of Canada; OR
  • in connection with a change of control transaction, such as if all or a portion of our business merges with or is acquired by a third party, or should any such transaction be proposed.

We may employ third party companies and individuals to facilitate or provide the Service on our behalf (for example delivery and production facilities), to process payment, provide customer support, provide postal code information to our delivery drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. Our service providers store information in Canada and in the United States and accordingly your personal information may be available to Canadian and/or United States governments, agencies or law enforcement under a lawful order, irrespective of the safeguards we have put in place for the protection of your personal information. If you have any questions about our use of foreign service providers, please contact us using the information provided below. 

Porta may also disclose your personal information to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.

YOUR RIGHTS

You have the right to request access to and correction of your information that we hold, including information that you've provided to us and information regarding each order via the Website or the App. You may at any time request correction of your personal data, and object to any processing of your personal data by emailing us at ciao@eatporta.com It may not always be possible for us to comply with your request, for instance if we are under a legal obligation to maintain your personal information, or an obligation that prevents us from disclosing certain information.

To help protect against fraudulent requests for access to your personal information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal information.

You may also amend your personal details using your Porta account on the Website or the App.

SECURITY

Porta has taken physical, technical and organizational security measures to help protect against loss or unlawful processing of your personal data. We use standard, industry-wide security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored. Personal information may be accessed by persons within our organization, or our third-party service providers, who require such access to carry out the purposes described in this Privacy Policy, or otherwise permitted or required by applicable law. 

However, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that any information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Porta is at your own risk. We recommend that you do not disclose your password to anyone.

CHANGES IN THIS PRIVACY POLICY

We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

CONTACT DETAILS

If you have questions, comments or concerns around our privacy policy, or if you'd like to access or correct your personal information, you can reach out to:

  • Attn: Porta Privacy
  • 510 Front Street West, Suite 300 Toronto, Ontario Canada M5V 3H3

OR  by emailing ciao@eatporta.com or calling 647-494-5393