FAQ

About

PORTA is classic, restaurant-quality Italian food that is delivered to your door, and ready to eat in less than 15-minutes. We offer a weekly, bi-weekly and monthly subscription box that can be paused, skipped or cancelled at any time. Give it a try!

You should cook with PORTA for the following reasons:

1) Our PORTA chef's create delicious, handmade Italian dishes that you can only find in a dine-in restaurant
2) It is delivered to you for free, cooked in 15-minutes or less, and saves you time and effort (no dishes!)
3) It is highly affordable, has flexible plans, and can be paused, skipped or cancelled at any time

Let us make your kitchen taste like a home.

Yes! Our service allows you to choose between weekly, bi-weekly, or monthly deliveries. Our service is extremely flexible, allowing you to change your selections or even skip a delivery week - as long as it is done before your selection deadline (Saturday at 11:59pm EST on the week of your delivery).

Yes, you may unsubscribe from PORTA at any time. Visit www.eatporta.com, click "account" in the top right corner, then scroll down and click "cancel subscription." We'll miss you, but we won't ask questions!

We offer free delivery on our medium and large boxes, and charge a delivery fee of $4.99 on small boxes.

Yes, you have the ability to change your order up until your selection deadline, which is Saturday at 11:59PM EST, on the week of your delivery. There are no restrictions on which items you order!

All of PORTA's meal options should take less than 15 minutes to cook. They require some cooking time in the oven or on the stovetop to bring your meal alive and activate all its delicious flavours.


To ensure you cook your meal perfectly, follow our chef's instructional videos here!

PORTA's products are all freshly made by hand at our kitchen in Toronto and then flash frozen to lock that flavour in.

We source all of our ingredients directly from trusted partners - many of whom are from Italy. Our flour for our Roman-style stirata pizzas comes from a 3rd generation family-run mill in Le Marche, our San Marzano tomatoes come from Campania, and our extra-virgin olive oil is made by a close family friend in Puglia.

We then package all of that delicious food into a box using freezer-grade insulation, keep it cold with dry ice, and deliver it to your door safely.

All of PORTA's items arrive frozen, shrink wrapped and using minimal and mostly recyclable materials.


To ensure you maintain the quality of our ingredients, please keep everything in your freezer until they are ready to cook.


You may choose to keep your desserts in the freezer for longer shelf life, or in the fridge if you plan to eat them within a few days.

The cost depends on the size of the box you choose and which items are in that box. We offer a box with 6, 9, or 15 dishes and they can be filled using your choice of pizzas, pastas, desserts and pastries.

Pizzas are $11.99, pastas (2 servings) are $18.99, desserts (4 servings) are $15.99, and our pastries (4 servings) are $12.99.

The minimum cost, then, for a 6-item box of pizzas is $71.9 (plus $4.99 delivery fee for a small box).

Check out our pricing here.

No, there is no minimum subscription length.

Once you subscribe to one of our plans, you can easily skip a delivery week, pause your account, or cancel your subscription entirely. Just make sure you do so before your selection deadline, which is Saturday at 11:59PM EST on the week of your delivery.

The health and safety of our team is one of our top priorities. We ensure that all our employees are equipped with the proper materials to protect them from Covid-19. This includes providing them with masks, eyewear protection, and reinforcing proper social distancing measures. Additionally, we have daily health screenings to ensure everyone is working in a safe, covid-free environment. Our courriers also practice contact-free delivery by leaving your Porta box at your front door while respecting social distancing protocols.

We really want Canadians to try our restaurant-quality Italian so they, too, can appreciate our premium ingredients and classic Italian flavours. If you'd like to receive an exclusive offer, sign-up for our newsletter at the bottom of our website.

At the moment, our service is available in select areas of Ontario.
In the coming months, we will expand to the rest of the province and eventually to the rest of Canada and the U.S.

To see if we're delivering to your area, click the "Get Started" button in the top right corner and enter your postal code.

To cook our pizzas and pastries all you will need is your oven.

To cook our pastas, you will need a medium-sized pot, a sauce pan, a cooking spoon, and some salt and pepper.

For our desserts, you need a spoon!

Click here to find videos on our cooking instructions for all of our menu items.

A menu item is either 1 pizza, 1 pasta (2 portions), 1 dessert pack (4 portions) and 1 pack of pastries (4 portions).

How It Works

We know the word "subscription" can seem intimidating, and that's why we want to make this a stress-free process. Once you subscribe to PORTA you have the flexibility of changing things up whenever and however you want. Whether you want to skip a delivery, add a delivery, or fully unsubscribe, you are able to conveniently do so through your account. The same applies for changing up the items in your box - we encourage you to try new flavours each time!

We are excited to see you're joining PORTA! To place your first order, follow these simple steps:

1. Go to https://eatporta.com/
2. Click on "Get Started" in the top right corner
3. Read through our different plan options, including box sizes and delivery frequency
4. Select which plan works best for you
5. Begin selecting your items for your first PORTA delivery, then click "Checkout"
5. Follow the prompts in the checkout process (input shipping information and payment information)
6. After, click "Pay Now" and you're good to go!

You'll receive an email with your order confirmation and then you're done! Welcome to PORTA!

Our PORTA boxes come with thermal insulation and dry ice to ensure that your products stay frozen.

Everything else that comes in the box is decided entirely by you!

You can order our small box with 6 items, our medium with 9 items, or our large with 15 items.

The serving size of our menu items vary per product.

One of our pizzas will serve one person, one order of pasta will serve two people, and both our desserts and pastries serve 4.

For 2 people, our small box would be a great option. This box will come with 6 items of your choice, which may include any combination of pastas, pizzas, desserts and/or pastries!

For 4 people, our medium box would be a great option. This box will come with 9 items of your choice, which may include any combination of pastas, pizzas, desserts and/or pastries!

For 6 or more people, our large box would be a great option. This box will come with 15 items of your choice, which may include any combination of pastas, pizzas, desserts and/or pastries!

In order to make your selections, follow these simple steps:

1. Visit www.eatporta.com
2. Click "Get Started"
3. Select your Box Size & Delivery Frequency
4. Choose your menu items
5. Checkout

Mangia!

The minimum purchase required is our small box in which you can choose any 6 menu items. You can decide if you want to receive this box weekly, bi-weekly or monthly!

To choose your menu items prior to delivery, you will have up until your selection deadline. Your selection deadline will be Saturday at 11:59PM EST on the week of your delivery.

All of PORTA's pizzas and pastas should be put into your freezer immediately and cooked from frozen - no need to thaw them out first. Our desserts should be thawed out at room temperature at least 1 hour prior to eating.

Packaging/Sustainability

Your PORTA food arrives frozen because of the magic of dry ice. Though it's great at keeping your order frozen, it can be dangerous as well. Please follow these instructions to ensure your dry ice is disposed of correctly:

1. After unpacking and placing your food in the freezer, set your PORTA box aside in a well-ventilated place, leaving the dry ice inside.
2. Please do not touch the dry ice, and keep out of reach of children and pets. Also be sure to keep it off any surfaces that might get damaged due to its cold temperature.
3. After a few hours, the dry ice will disappear on its own and you can recycle the packaging.

Yes, our PORTA boxes are 100% recyclable. After you leave the dry ice packages in the box for a few hours to dissipate, you can go ahead and recycle the entire box.

We work hard to source the best packaging materials that keep our products fresh and minimize the impact those materials have on the environment.

All of our packaging is 100% recyclable, except for the stickers found on the pizzas and pasta sauce packaging. With this said, remove these stickers and dispose them in the garbage, and then proceed to recycle everything else.

Recyclable items include: Porta box and insulation, pizza and pasta sauce plastic wrap, pasta containers, dessert containers and dessert sleeve.

Sustainability is one of our top priorities at PORTA. We believe that frozen, ready-to-cook meals that are perfectly portioned and using minimal packaging helps reduce waste and ensures food doesn't go bad.

If you have any suggestions for how we could reduce waste further, please let us know and we'd be happy to consider it.

Account

To change your delivery address, follow these simple steps:

1. Go to www.eatporta.com
2. Login to your account

3. Click "Shipping Info" on the left-hand side

4. Then click "Edit" beside your address

5. Change any information then click "Update"

Updating your payment method is both easy and secure. Just follow these steps:

1. Go to www.eatporta.com
2. Login to your account

3. Click "Payment Info" on the left-hand side

4. Then click "Send Email to Update"

5. You will then receive an email with a link to make any updates to your payment.

Delivery

Yes, we have done extensive testing to ensure that your product is safe and arrives frozen thanks to the thermal insulation and dry ice used in our PORTA boxes. If you are not happy with how your box arrived, please let us know by sending us a note here.

No need to worry, we know your life is busy and that is why we've designed our packaging to keep our products frozen until the end of our delivery window (8:00pm).

Our courier will leave your PORTA box on your porch or in your lobby, and it will be there waiting for you when you arrive home! If you have specific delivery instructions for us, please update those in your account settings.

As of now, you can choose to have your PORTA box delivered on Tuesday, Wednesday or Friday. However, options for delivery days are dependent on your location. Your order will arrive between 8:00am and 8:00pm EST on your chosen day of delivery.

As of now PORTA delivers to select areas in Ontario. However, we will soon expand our delivery to the rest of Ontario and eventually across Canada and to the United States. Look below to see if we're currently delivering to your area!

Acton – L7J

Ajax – L1S, L1T, L1Z

Almonte – K4R, K0A, K4M, K7S, K4P

Amherstberg – N9V

Amherstview – K7N

Ancaster – L9G, L9K

Aurora – L4G

Aylmer – N5H

Barrie – L4M, L4N, L9J, L9X

Belleville – K8N, K8P, K8R

Bolton – L7E

Bowmanville – L1B, L1C, L1E

Bradford & Holland Landing – L3Z, L9X, L9R

Brampton – L6P-L6Z, L7A

Brantford – N3P, N3R, N3S, N3T, N3V

Brockville – K6T, K6V, K0E

Burlington – L7L, L7M, L7N, L7P, L7R, L7S, L7T

Caledon & Orangeville – L7C, L7K, L0N, L9V, L9W

Caledonia & Port Dover – N0A, N3W, N1A, N4B, N3Y

Cambridge – N1P-N1T, N3C-N3H

CFB Kingston – K7L

Chatham – N0P, N7L, N7M

Cheeseborough – K7G

Clarence Rockland – K4K

Cobourg – K9A, K0L

Collingwood & Wasaga Beach – L9Y, L4R, L0M, L9M,
L9Z

Concord - L4K

Cornwall – K6H, K6K, K0C, K6J

Courtice – L0B, L0A

Dundas – L9H

Essex & Lakeshore – N0R, N8M

Georgetown – L7G

Gluocester – K1C, K1X, K1J, K1G, K1T, K1B, K1W

Grand Bend – N0M

Grimsby – L3M

Guelph – N1C, N1E, N1G, N1H, N1K, N1L, N1M

Gwillimbury – L9N

Hamilton – L8J-L8W, L9A-L9C

Hawkesbury – K0B, K6A

Ingersoll – N5C

Innisfil – L9S

Kanata – K2V, K2L, K2W, K2T, K2M, K2K

Kawartha Lakes – K0M

Kemptville – K0G, K7H

King City – L7B

Kingston – K0H, K7K, K7P, K7R, K7M

Kingsville – N9Y

Kitchener – N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N,
N2P, N2R, N2K

Kleinburg – L0J

La Salle – N9H, N9J

Leamington – N8H

Lindsay – K9V

London – N5W-N5Z, N6A-N6P

Maple – L6A

Markham – L3P, L3R, L3S, L6B, L6C, L6E, L6G

Milton – L9E, L9T, L0P

Missisauga – L4T-L4Z, L5A-L5W

Muskoka – P1L, P0C, P1P, P0B

Nepean – K2J, K2C, K2G, K2H, K2R, K2E

Newmarket – L3X, L3Y, L0G

Niagara Falls – L2A, L2E, L2G, L2H, L2J

Oakville – L6H, L6J, L6K, L6L, L6M

Orleans – K1E, K4A, K4B, K4C

Oshawa – L1G, L1H, L1J L1K, L1L

Ottawa Central – K1A, K2P, K1N, K1R, K1S, K1P

Ottawa East – K1L, K1K, K1M

Ottawa South – K1H, K1V

Ottawa West – K1Y, K2B, K2A, K1Z

Paris – N3L

Peterborough – K9K, K9H, K9J, K9L

Petrolia – N0N

Pickering – L1V, L1W, L1X, L1Y, L0H

Port Colborne – L3K

Port Hope – L1A

Port Stanley – N5L

Prince Edward County – K0K

Renfrew – K7V

Richmond Hill – L4B, L4C, L4E, L4S

Sarnia – N7S, N7T, N7V, N7W, N7X

Scarborough – M1B-M1X

Simcoe – L0K, L3V, L0L, L4P, L0E

Smiths Falls – K7C, K7A

Saint George – N0E

St. Catharines – L2M-L2W

St. Mary’s – N4X

St. Thomas – N5P, N5R, N0L

Stittsville – K2S

Stoney Creek – L8E, L8G, L8H

Stouffville – L4A

Stratford – N4Z, N5A, N0K

Strathroy – N7G

Thornhill – L3T, L4J

Tillsonburg – N4G

Toronto – M2H-M9W

Trenton – K8V

Uxbridge & Sutherland – L9L, L9P, L0C

Waterdown – L8B, L0R

Waterloo – N2J, N2K, N2L, N2T, N2V

Welland – L3B, L3C, L0S

Wellington – N0B, N3B, N3A

Whitby – L1M, L1N, L1P, L1R

Windsor – N8S, N9B, N9K, N8W, N9C, N9G, N8T, N8N, N8X,
N8R, N8V, N8P, N9A, N9E, N8Y

Woodbridge – L3L, L4H, L4L

Woodstock – N4S, N4T, N4V, N0J

If we're not in your area yet, sign up for our newsletter at the bottom of our website to be notified when PORTA will be in your zone.

Your PORTA order will arrive between 8:00am and 8:00pm EST on your delivery day. If you're not home at the time of delivery, no need to worry, your box will be waiting for you when you get back!

Your PORTA box will be packed the night before your delivery day, and will be delivered to you the following day between 8:00am EST and 8:00pm EST. Rest assured that your PORTA meals will stay completely frozen during transit. Our team has done extensive tests and research to make sure all items can stay frozen for up to 28 hours in our boxes.

Yes! You should receive a text with a tracking link on the day of your delivery day. Though we don't provide a live tracker, your link will provide you with your order ETA. You should also receive a text once your order has been delivered.

Firstly, double check everything in the box - some items may be hiding behind one another. If you still can't find it, we apologize - we know how frustrating this can be. Please contact our customer service team as soon as possible so that we can look into the issue immediately and make things right.

Yes, you can receive deliveries in your condo. In fact, most of our customers live in apartments or condos. Please ensure to specify your unit # in the delivery instructions!

We like to focus on what we do best - making you delicious Italian food! While we do that, we partner with a local courier service in the GTA and they pick up and drop off your orders.

We strive to provide our customers with an enjoyable and seamless experience. We apologize in advance if you did not receive the correct items! Please contact our support team as soon as possible so that we can solve this problem and get the correct items to you.

Payments

All payment is done online through your PORTA account. After you choose a subscription plan, you will be prompted to add a shipping address and then add a payment method. Your card will then be charged after the selection deadline passes for each order. We accept most major credit cards (Mastercard, Visa, American Express), and Visa Debit cards.

The amount you will be charged each week depends on which subscription plan you choose and what menu items you select each week. Check out all our plans and meal pricing options here.

When you place your first order, you will be charged immediately after. Then, based on your subscription plan you will be charged right after your selection deadline passes (Saturday at 11:59pm EST on the week of your delivery).

After this deadline passes and your card has been charged, we begin to prepare your PORTA box filled with all of the delicious meals you have selected!

We accept Visa, Mastercard, American Express, Visa Debit and most major credit cards.

Yes! We are eager to share our delicious meals with as many new people possible and we value your effort to share PORTA with others. This said, when you refer a friend you will receive a $30 discount on your next order. Just visit www.eatporta.com/refer to get your discount code.

You can make any changes to your order as long as it's done before your selection deadline (Saturday at 11:59PM EST, on the week of your delivery). We begin to prepare your order immediately after this deadline passes. This said, we won't be able to make any changes to it and your chosen payment method will be charged.

The good news is, your PORTA meals will last in the freezer for 90 days (Pasta and Dessert) to 1 year (Pizzas), so even if you forgot to skip a week, your meals will stay fresh in your freezer until you're ready to enjoy them!

Subscriptions

If you forgot to select items for your delivery, we'll be sending you the same menu items as your last order!

Yes! Through your account settings you can easily add any specific instructions for delivery and any other notes you may want your driver to have regarding your order. Simply login to your account, click "Shipping Info" and update any info/instructions wanted.

To change your menu items, please take the following steps:


1. Visit eatporta.com
2. Sign into your account
3. Click "Edit Box Items"
4. Click on the + sign to add new products or the - sign to remove items

5. Once your done making selections, click the pink bar that says "your box is full"
5. Then click "Update"

Once your box is successfully updated, you will receive an email confirmation. Finito!

Of course! With our three different subscription options you will be sure to find a plan that works perfectly for you. After choosing a plan you are also able to skip a scheduled delivery week as long as it is done before your selection deadline (Saturday at 11:59PM EST, on the week of your delivery). Your plan is very flexible and can be customized to fit your schedule!

You can make any changes to your subscription as long as it is done before your selection deadline (Saturday at 11:59PM EST, on the week of your delivery). Whether you want to change your subscription plan, skip a delivery week, pause your account, or completely unsubscribe, you can conveniently do so through your account.

Absolutely! We completely understand that your schedule may be constantly changing. You can easily skip a delivery through your account, as long as you do so before your selection deadline (Saturday at 11:59PM EST, on the week of your delivery).

Yes, based on your chosen subscription plan (weekly, bi-weekly, or monthly), your subscription will auto-renew unless you choose to skip a week.

Yes, you can easily switch between subscription plans directly through your account. Just head to your account settings and on your "manage plan" tab you'll see three plans to choose from. Select one and you're ready to go!